Virtual PBX is a tool us to manage phone calls. PBX works via the Internet and does not require special equipment, this allows you to organize Virtual PBX. How to improve service quality and reduce advertising costss Virtual PBX. How to improve service quality and reduce advertising costss the work of employees who can be locat both in one office and in different cities or even countries, and automate the processes of receiving applications through calls. It is also us to organize a load incoming line when it is necessary to receive a large number of calls, including simultaneously.
The basis of the PBX is the SIP telephony technology , which allows transmitting voice data over the Internet. And since the cost of Internet services is significantly lower than telephone communications, this significantly ruces the enterprise’s costs for telephone calls, while ensuring high quality communications. In particular, this is especially relevant when communicating with employees and clients locat abroad.
One of the tools for working with VATS iscall tracking. With the help of this technology, you can track incoming calls and control the process of handling calls from clients. In addition, PBX allows you to determine the efficiency of operators, in particular, control quality and distribute the load.
Call log Calltracking.ru
Call log Calltracking.ru
To ensure the operation of the PBX, SIP numbers are requir. These are special numbers that are us to contact subscribers via the Internet. They can be ti to a geographic location or have no country restrictions. This allows companies to organize global communication with clients and partners.
IP telephony is a technology for transmitting voice information and documents via the Internet. Companies usually ne to process a large number of calls simultaneously. Multi-channel telephony is us for this purpose; it helps to organize effective customer service. It is enough to determine the load and allocate the requir number of operators. You will be able to communicate with dozens and hundrs of clients simultaneously using the same number.
Benefits of using VATS
Rucing telephony costs. Virtual PBX uses SIP telephony technology , which allows voice data to be transmitt over the Internet. This is the key difference from standard telephony. Nowadays, in most cases, even mobile Internet is enough for high-quality calls. And when it comes to an enterprise and stable wir Internet, this guarantees the preservation of quality and multiple savings.
Increas efficiency of employees. If operators suddenly cannot cope, the staff is expand. PBX allows you to organize the work of employees who can be locat in different cities or even countries, and ensure uninterrupt communication with clients. This is relevant for companies that use the services of remote employees, for example, to organize a call center.
Quality control of customer request processing
One of the main functions of the PBX is call tracking , which allows you to track If operators suddenly cannot cope, the staff is expand. incoming calls and control the process of processing customer requests.Flexibility of customization. PBX allows you to customize its functions to the specific nes of the company. For example, depending on the company’s field of activity, you can set up an answering machine or a call routing system. This allows companies to adapt to changing market conditions and quickly respond to new requirements. You can also set up a system of call processing priorities depending on the importance of the client or their problem, which will allow the company to provide a higher level of service.
Example of using VATS
A company that sells online uses a PBX to handle incoming calls. To save money, it has its own remote call center – 40 employees are locat in different localities. The operator only nes an Internet connection, a laptop and a microphone to work.
The call routing system automatically routes calls to a free operator. Thanks to this, customers receive fast and high-quality answers without waiting. If operators suddenly cannot cope, the staff is expand.
Services that offer virtual PBX services
MTT is a comprehensive solution for small businesses. Multi-channel 8-800 number, city multi-channel number, IP telephony, call recording, IVR voice menu, speech analytics, call tracking and other services are available. Yandex.Telephony service, which will cease its operation in March 2023, recommends switching to MTT.
Hong Kong Phone Number Information Phone number formation, usage, regulations and purchasing details in Hong Kong. Phone numbers in Hong Kong are intend to be comprehensive. and ensures a user-friendly hong kong phone number data telecommunications landscape. Hong Kong has arrangements Works to block unwant calls, allows users to report suspicious activity.
Virtual PBX MegaFon is a solution from a major mobile operator. If operators suddenly cannot cope, the staff is expand. SIP telephony, call transfer, call interception, call history and recording, integration with amoCRM, Bitrix24, MoySklad and other solutions are available.
MANGO OFFICE – cloud telephony for those who ne to receive up to 50 calls simultaneously. The company offers group distribution, unlimit call recording, group call management, regional distribution and much more.
Conclusions
Virtual telephony is not phone number digital library just an alternative, but a replacement for standard telephony. You get not only money savings, but also flexible management phone number list options, and most importantly, you can carry out effective monitoring.
Calltracking.ru works with any PBX to track calls If operators suddenly cannot cope, the staff is expand. from advertising using call tracking. And also to control the sales department, as the service records all conversations and stores them for 9 months.
